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FAQ

Frequently Asked Questions

Let’s Answer Some Of Your Questions

What is your approach to sustainability?

We’re committed to promoting social and economic development in our markets through our core business of banking. We focus on three priorities: contributing to sustainable economic growth, being a responsible company and investing in communities. View our Sustainability homepage for further details.

Where are you based?

Our footprint stretches across Asia, Africa and the Middle East, and our reach is truly global. To find out if we operate in your country, just visit our locations page. You can also find more information on individual branches by visiting our local website in your country.

Do you Offer Islamic Banking Services?

Yes. We offer a full suite of Shariah-compliant banking services and we pride ourselves on our partnerships with leading Islamic theologians and experts.

I've been locked out of my account, what should I do?

For security reasons, if you have three unsuccessful login attempts in any one session, our system will lock you out. If this happens, please wait a few hours then try again. If you were locked out of your account because you forgot your username and / or password click on the Forgotten Password link on the registration page. This will take you to the Login Help section where you will be able to set a new password or find your username.

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